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AI代人打电话遇阻！Meta Muse遭多家运营商拦截
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AI代人打电话遇阻！Meta Muse遭多家运营商拦截
发布时间：2026-10-10 11:00:31
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AI代人打电话遇阻！Meta Muse遭多家运营商拦截
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<article><section data-type="rtext"><p>【环球网科技综合报道】10月10日，据外媒CNET报道，Meta AI智能体Muse凭借代替用户致电运营商办理业务的能力广受关注，但越来越多电信服务商与互联网平台开始对该 AI代理实施拦截，凸显AI智能代理时代的规则空白。</p><p><i class="pic-con"></p><p>Muse的一大亮眼功能，是可受用户授权代替拨打电话，自动完成语音导航、身份核验，对接运营商客服协商套餐优惠、办理业务。不少尝鲜用户实测，该功能可以帮助普通用户争取资费减免，完成繁琐的客服沟通。</p> <adv-loader __attr__inner="7004636" __attr__style="width: auto;position: relative;float: left;border: 1px solid #ebebeb; padding: 20px;overflow: hidden;margin: 10px 30px 40px 0;"></adv-loader> <p>但现实阻碍接踵而至。继电商平台亚马逊封禁Muse自动购物功能之后，多家电信运营商的客服系统已识别出Muse的AI呼叫来源，直接阻断接续人工客服通道，致使代客通话功能失效。平台方担忧，无授权的AI代理呼叫会挤占客服***，还存在身份冒用、骚扰呼叫等安全隐患。</p><p>Meta强调，Muse所有对外操作均要取得用户明确许可，账号身份信息存放于隔离虚拟环境，AI无法读取明文凭证。但该说法并未消除第三方平台的风控顾虑。</p><p>报道称，当前行业缺少针对AI智能代理的统一规范。AI能否模拟人类拨打电话、访问第三方网站，平台是否有权直接拦截AI流量，都尚无明确标准。Muse上线一月下载量突破500万，但跨平台调用功能接连碰壁。（旺旺）</p></section><img src='/image/163757-0' alt='AI代人打电话遇阻！Meta Muse遭多家运营商拦截'> </div> </div> <div class="newshowbox_r"> <div class="newshowbox_r_t c"> <div class="newshow_pjs"> <div 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